Step 1: Easy Debugging

Our Flabell Support team gets a lot of emails asking the same question “why doesn’t the content load?”. We decided to share a little knowledge with you, which will help you understand and fix the problem on your end.

Information

First, please make sure you read the article posted here, if you need to move the content files in different folders than the default structure we provide. The pathToFiles variable is very important, and you must follow the steps described in the article precisely.

Safari

In order to use our easy debugging solution, you must download Apple’s free browser, Safari.

Safari has a feature called “Activity”, which opens a window and shows you the entire activity of your browser. it’s under Window>Activity.

After you click it, a window such as this should open:

If you test our Flash Component on a website, and the content doesn’t load, you should see this in your status bar in Safari:

If you open the Activity Window, you will see exactly what file doesn’t load. If you copy that file path in your browser, you will see it’s missing.

Solution

The solution is to look over the pathToFiles article again, and make sure you set the folders and the files path correctly. If you do all that and you get rid of the error in the Activity Window, and it still doesn’t work, please contact us at support and we’ll assist you as best as we can!